Refund & Payment Policy

We encourage you to use the free trial period to determine whether AI Chat Ally meets your business requirements before subscribing to a paid plan.

No payment is required for the free trial unless otherwise stated during registration.

Once a paid subscription has been purchased or renewed, subscription fees are generally non-refundable.

• Change of mind after purchasing a subscription
• Unused or partially used subscription periods
• Failure to use the platform
• Cancellation after a subscription has been charged
• Features or functionality that were available for evaluation during the free trial

You may cancel your subscription at any time. Your subscription will remain active until the end of the current paid billing period, and no further subscription fees will be charged after cancellation takes effect.

We may consider a full or partial refund where:

• You were charged more than once for the same subscription;
• An incorrect amount was charged due to a billing error;
• A significant technical issue attributable to AI Chat Ally prevented you from using the subscribed service and we were unable to resolve the issue within a reasonable period; or
• A refund is required under applicable law.

The following are non-refundable:

• Used message credits and WhatsApp Business API conversation fees (these are paid to Meta, not us)
• Add-on credits already consumed
• Monthly subscriptions after trial (you can cancel to stop future charges)
• Customisation, migration, and onboarding services already delivered

Upgrading mid-cycle: you are charged the prorated difference immediately and the new plan takes effect that day.

Downgrading mid-cycle: the new plan takes effect at the next renewal date. No refund is issued for the unused portion of the current cycle.

Pay-as-you-go message credits are added to your workspace wallet on purchase and consumed as you ship messages. Unused credits do not expire.

Refunds for unused wallet credits are available within 30 days of purchase, minus payment-gateway processing fees (typically 3.5% + $0.50).

You may contact us at here with:

• Your workspace name and account email
• The invoice number or charge date
• A brief reason (optional but helps us improve)

Refunds are processed within 5-10 business days. The credit may take an additional 5–10 business days to appear on your statement, depending on your bank.

Please contact us before initiating a chargeback — we resolve 99% of billing issues within 14 working days. Initiating a chargeback without first contacting us will result in account suspension and a chargeback fee equal to the disputed amount.

You may contact us at here

AI Chat Ally reserves the right to update this Refund Policy from time to time. Any changes will be published on our website and will take effect from the date stated in the updated policy.